Return/Refund Policy

Introduction

Thank you for choosing Iceland Taxi Reykjavik (referred to as "we," "us," and "our"). We strive to provide exceptional service and ensure your satisfaction. This Return/Refund Policy outlines the conditions under which refunds will be issued and how to handle cancellations.

Refund Eligibility

• Customer-Initiated Cancellations: Cancellations made more than 24 hours before the scheduled service are eligible for a full refund of the amount paid. Cancellations made within 24 hours of the scheduled service are subject to a cancellation fee of up to 50% of the amount paid.

• Company-Initiated Cancellations: In the unlikely event that we need to cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to rebook at no additional cost.

• No-Show Policy: If you fail to show up at the agreed pickup location without prior notice, you may not be eligible for a refund.

• Service Issues: If there are any issues with the service provided, such as a significant delay or unsatisfactory service, please contact us within 24 hours of the service completion. We will investigate the issue and, if found valid, provide a partial or full refund based on the circumstances.

Process for Refunds

• Requesting a Refund: To request a refund, please contact us via email at icelandtaxireykjavik@gmail.com or by phone at +3547902115. Provide your booking reference number and a brief description of the reason for the refund request.

• Refund Processing Time: Refunds will be processed within 7-10 business days from the date of approval. The refund will be issued to the original payment method used for the booking.

Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

• Booking fees or service charges that are disclosed at the time of booking.

• Additional services or requests made after the initial booking that are paid for separately.

Changes to Bookings

• Modification of Booking: If you need to change the details of your booking (e.g., pickup time, location), please contact us at least 24 hours before the scheduled service. We will make every effort to accommodate your request, subject to availability and any applicable additional charges.

• Rescheduling Policy: If you wish to reschedule your booking, you may do so within the 24-hour notice period. Rescheduling is subject to availability and any differences in fare.